View a variety of faqs, support articles and troubleshooting solutions. Have a direct question not covered? Contact Support
Can I use Endato for screening employees or tenants?Endato is not a Consumer Reporting Agency (CRA), so you cannot use information on Endato to screen for employment, tenancy,...
Do I have access to DOB and SSN information?Depending on the product you are using, Endato Search and API can return results for an individual’s age, or partial...
Endato Do’s and Don’tsDO’s Endato offers one of the most complete databases filled with public records for almost all U.S. adults. Endato provides...
How Can I Find Someone’s Email?The first step to finding someone’s email address on Endato is to log into your Endato API account. If you...
How Can I Pay My Bill?When you are logged into your endato.com API account, click on the Billing tab on the left side of the...
How can I see my search history?After logging in to your Endato Search dashboard (differnt from your Endato API dashboard), navigate to the tool bar on...
How Do I Close My Account?Closing your Endato account cannot be done from any of the user dashboards. If you are ready to terminate services...
How do I view my cost per match or hit?To view a breakdown of your API key’s cost per match you first need to login to your account and...
How We ChargeEndato has two types of accounts, free and paid. See details for both below. Free Trial Accounts If you have...
What is API?An API stands for Application Programming Interface. Basically, an API is a program that allows two or more systems to...
What is data enrichment?In simplest terms, data enrichment is when you take your existing data on customers, then utilize a third-party resource to...
What is included in my membership?Free Plan The first tier of Endato memberships is the free plan which gives users basic features while restricting access...
What is the $10 credit on my invoice?When you first create your account, $10 is charged to the payment method you initially entered in to make sure...
Where can I find API JSON examples?Our API products are covered in detail on the Endato.com website. By going to endato.com/developer-apis and selecting the API product...
Where does Endato get its information?Endato pulls its information from a variety of publicly accessible sources. Our primary source of information is what’s called “public...
Why are the results from API different than the manual search results?API and manual search are two separate services both provided by Endato. Manual searching works by manually entering in information...
Why can’t I find the person or information I’m searching for?There are a number of reasons why your search may not be coming up. Here are some things you can...
Why did I hit my search limit If I use my limit, what do I do to raise it?Search limits are determined by the tier your account is in. Three separate tiers are available for Endato users, giving...
